EPOS Systems for Discount Stores
The Microsoft Dynamics Retail Management System (RMS) is the perfect choice for your Discount Store. As an out of the box solution that can be customised, it is ready to go.
For discount retail organisations seeking to run more efficiently, improve customer service levels and make the confident decisions that power growth, the Microsoft Retail offering gives you the freedom to run an efficient, customer-focused business. Microsoft defines the type of business that RMS is compatible with as specialty retailers with hard goods inventory such as a Discount Store or chain. The software allows you to automate and accelerate point of sale processes. It provides the centralised control you need as a multi-store retailer, and day to day, works like and with the Microsoft® Office system programs your people already know how to use.
Contact RMS to discuss EPOS for your Discount Store
Microsoft Dynamics RMS is built on a proven Microsoft platform that can adapt to meet your unique and changing retail needs. It integrates readily with other business management solutions. At all times, you can count on a rich eco-system of partner support and robust maintenance options that help ensure lower cost of ownership.
Powerful Inventory Management System
Microsoft Dynamics RMS powerful built-in inventory management system allows you to catalogue each item in your Discount store as well as any services you may offer. You will be able to code and price each item individually and track supplier information. RMS allows you to attach multiple suppliers to an item - so you can track the cost price and order code that each supplier recognises. When it comes to placing the order, RMS can choose from a nominated primary supplier or the one with the lowest cost amongst other ordering options.
RMS will monitor stock levels within your business as items are sold and replenished - helping you to maintain the correct amount of stock on the shelf. When you are running low - RMS will automatically suggest which items to order in and how much it is going to cost - keeping you in control and your customers happy -ensuring that you do not overstock so you have cash sitting out being unproductive, but have enough stock to satisfy your customers demand - RMS helps you achieve this balance. Having this tight degree of stock control is vital in today's market place, allowing you to swiftly keep on top of changes in the market place.
As you will often stock seasonal goods, RMS allows you to flag each item to a given season or product group - which again aids re-ordering, and gearing up for Christmas or other occasions.
And of course, if you are no longer stocking an item - it can be easily "parked" - deleted from the list but available behind the scenes should you re-introduce this item again. This way, you keep all the history about that product and you can compare how it performed this time vs. last time.
Coding of colours, Ranges and Sizes
Setting up your database to your business needs is the key to the successful implementation of Microsoft Dynamics Retail Management System.
At RMS, we will show you how to best configure your database ensuring that every product in your Discount store is handled in the correct way. For instance, items that you may not think of as fashion or matrix items can be coded to take into account size and colour. For example, items such as plates, storage boxes, sun glasses and so on can be quickly coded up so that the size and colour variants are automatically generated, allowing you to keep track of stock of individual colours - if you so wish.
This built-in "Matrix" functionality is very powerful and makes selling and re-ordering by size and colour a breeze! Items may have messages attached, reminding your cashiers to upsell batteries or point out any safety or warranty information relating to a given product.
Improved Customer Service at the check-out
At store level, if you are out of stock of a given item, the sales assistant can be prompted to suggest alternative products, look up stock at another store, back order items for the customer or relay to the customer when stock is due to arrive.
This ensures that your staff come across as being well informed and knowledgeable about their products.
RMS has a built-in "Layaway or Layby" feature that is ideal for stores that run "Christmas Clubs" or other schemes allowing customers to "pay-off" for an item over time.
Built-in functionality allows cashiers to quickly take orders for items that may not be in-stock yet - for instance, a DVD that is on release soon or a new seasonal football kit due in next month - collect the money now even before the goods arrive!
RMS is very flexible at the check-out and through our in-depth project scoping, workshop and training sessions; we work with you to decide the exact workflow the cashiers are to follow, ensuring they have the right degree of load - to keep the queue moving at busy times!
Customer Loyalty
With our customer loyalty Add-in, you can begin to track customer purchases as they collect points against each transaction. Points may be redeemed in-store at a later date - creating a real incentive to spend and re-visit the store. Customers are given a loyalty card that is swiped at each visit - allowing you to evaluate spending habits and other trends. Collect as little or as much customer information as you wish - especially the all-important e-mail address so you can communicate special offers and seasonal promotions to your customer
Promotions, sales and other discount
Entice your customers to visit and spend more - through the built-in promotions offered within Microsoft Retail Management System point of sale software. Easily create "buy-one - get one free" ("BOGOF") offers, mix-and-match and quantity discounts. Through the powerful inventory management system - you can create single items as well as cases, boxes or other units of measure that allow you to sell in different quantities - and offer an attractive case price that is an added incentive.
On the inventory side, cases may also be linked, so if one is broken to free up some unit items, RMS can automatically track this so you always know how much total stock you have on-hand!
Are you a Discount store that really likes to offer a wide range of promotions? - No problem. Through our Advanced Promotions add-in, you can really let your imagination run wild - creating simple, medium or complex promotions based upon department, category, item, transactional value and other rules and rewards!
Security at the check-out
Discount stores often employ part time workers and staff turnover can be relatively high, especially at busy periods when geared up to cope with demand. The RMS point of sale software tracks all customer purchases by employee - so you always know who sold what to whom, when and how much was transacted. Built-in features such as advanced security and permissions, auditing and login/log-out time tracking ensure you can always work through the data easily to resolve a problem or issue. A detailed "Z read" (end-of-day closing summary) and tracking of "no-sales", aborted transactions and amount of refunds given keeps you one step ahead. Through the advanced but easy to use security features, the till can be locked right down to only allow cashiers to perform the actions that you dictate. Sales data is held indefinitely until you archive using our RMS Archiving Add-In.
Point of sale efficiency
Speed at the register / till is key - RMS is exceedingly fast at processing transactions at the till. Scanning is quick. Item search and lookup is fast. Our integrated Chip and PIN solution is even faster! More and more people are using cards as opposed to cash whilst shopping. Using the RMS fully integrated Chip and PIN device ensures that the card transaction is completed reliably, securely and as fast as possible - on average 2-5 seconds. Having it connected to the till in a "closed loop" also eliminates re-keying of transaction values and hence mistakes - everything balances with RMS. For further information, review the RMS Chip and PIN Add-in.
Back office and Head-Office Functionality
The powerful reporting functions and rich back office functionality allows you to monitor your Discount store business in real time. If you are a multi-store chain, then RMS through the Headquarters software piece delivers proven functionality that helps you effectively deal with price changes, new products, suppliers, inventory transfers between branches or between a warehouse and branches. The Headquarters software is flexible, reliable and will adapt to the way you wish to work.
Goods in
The store back-office retail software - includes functionality to allow you to book "goods-in". Having created your purchase order, or on-the-fly transfer, when the stock arrives, it can be ticked off or scanned in line by line - keeping stock levels up to date and staff accountable.
Reporting within Dynamics RMS
RMS Store Operations and Headquarters have a wealth of back office reports as standard that are flexible and allow you to customise them to your personal requirements. Where bespoke reports are required that are not standard, these can be customised by us, your partner.
Our tailored training enables you to track slow moving items, popular items, items about to go out of stock, overstocked items, your best customers and so on - as well as all important profit margins per item, per department, per category per store etc. Sales per cashier / operator are also monitored and stored - why not run an internal or staff incentive programme?
Trading on-line
More and more Discount stores are also selling on-line. Having setup your store or stores using Microsoft Dynamics Retail Management System, putting your store on-line becomes very easy and compelling indeed. You have done the hard work - defined and coded your inventory, pricing and other structures.
Connecting RMS to the web using NitroSell - our e-Commerce partner and software piece instantly exposes your store on the web - just like adding another store or register in RMS! Matrix items, such as storage boxes, items for the home, sunglasses, clothing, shoes and many other Discount Store items are automatically presented correctly on the web ensuring you are up and running as quickly as possible - and most importantly - no re-keying or exporting / importing of data - one button gets your store on-line.
Of course, you can tweak your on-line channel so it is differentiated from your store, pricing and products offered, all this functionality comes as standard.
Are you frustrated by not having your existing web inventory linked to your store inventory? NitroSell handles this out of the box. Because our web store is integral to the RMS physical store - each time an item is sold in store, the on-line quantity or availability is adjusted (if you wish to expose this).
New products added in-store can be sold on line within seconds - one checkbox "Show on web" (within RMS Store Operations Manager) ensures it is uploaded and enabled to the web ready to sell.
Having one database to centrally manage your entire multi-channel operation ensures you spend more time with customers and suppliers and less administering the IT system - less on staff costs - get products on-line faster and minimize customer disappointment (and the customer service headache) when a customer orders an item that is out of stock.
Check List - what RMS can do for you
- Handle a wide variety of Discount Store items - in the way that suits you
- Built in inventory management - tracking stock value and quantities - leading to less shrinkage
- Build a solid customer database with option of a Customer Loyalty programme
- Control price, simple promotions, BOGOFF and Mix-and Match as well as quantity discounts for bulk buying customers. Handle case and individually linked items.
- Built in powerful purchase ordering - by min / max levels keeping key items in stock
- Flag certain items as seasonal
- Improve your customer service - deal with out of stock items, back orders and queries / product searches and pop up messages, all leading to a happier customer
- Multi-store capable - with powerful features to look-up stock at other stores and handle inventory movements and centralised ordering
- Fast processing at checkout - integrated Chip and Pin (PCI Compliant)
- Mobile devices can be added to speed up stock take, or use the built-in capabilities of RMS Store Operations
- Powerful on-line store ensures you do the work of setting up your database -ONCE. Stock sold on line is deducted from the store or warehouse / other nominated enterprise. On line orders appear at the EPOS till for processing!
- Backed by Microsoft - used by hundreds of thousands of users each day - responsible for millions of transactions per month world wide - delivered by a partner that will give you the care and dedication you deserve.
Feature Round-up
Systems and software are not all about features - it is how you get the most out of them and use them to your advantage. At RMS, we always try to squeeze out the most from our solution, using our in-depth knowledge of the software, under the bonnet operations and our keen interest and insight into your business. Here are some of the features that may interest you as a Discount Store:
- Tight control of inventory and item database setup
- Built-in purchase ordering - no modules to add - everything is included as standard
- Swift built-in goods receipt, transfers in and out making everything accountable - printing labels as goods arrive
- Deal with Matrix (fashion) items, services, cases, kits, assemblies and simple items
- Offer price discounts to customer groups, key promotions and quantity discounts and time related sales / offer price
- Built-in stock take program
- Built in "label designer" software
- Export to accounts, Excel and other formats
- Built-in powerful real-time reporting
- Cashier management and cash control
- Built-in wizards for en-mass price changes and other key functions
- Tight security at the EPOS and back office manager
- Single or multi-store - RMS can grow as you do
Follow up
If you want to know how RMS and the Retail Management System can help you and your Discount Store business or want to arrange a demo, obtain pricing and availability or just need further information, we are here to help.
