EPOS Systems for Coffee Shops & Delicatessens

Microsoft Dynamics Retail Management System (RMS) is your perfect partner if you operate a Delicatessen, Coffee Shop or Speciality Retail Outlet. Packed with hundreds of features as standard, RMS EPOS System is ready to go out of the box in aspects. The Retail Management System allows your organisation to drive greater efficiency, improve customer service and give you the ability to make confident buying decisions that power growth.

This powerful EPOS solution has been deployed in many coffee shop, delicatessen and other speciality food shops and outlets. The software is built on a stable Microsoft platform that works like the software you are used to using - thus reducing training time and allowing your staff to get the most out of the product.

If you are working in a Headquarters multi-store environment, then the rich set of features offered by Microsoft RMS HQ will allow you to control your delicatessen business from a central location. Being backed by Microsoft and a rich partner network encompassing thousands of installations and reference sites ensures that the solution will be a good fit and the support will always be there. For coffee shop and other café style hospitality outlets, we have Add-ins that satisfies the requirements of this particular vertical that the "out-of-the-box" solution does not provide.

Powerful Inventory Management System

At the heart of the Microsoft Dynamics RMS EPOS Software is a powerful built-in inventory management system that allows you to catalogue each item / product / service you sell. You will be able to code and price each item individually and track supplier information (one or multiple suppliers per item). RMS will also monitor stock levels within your business helping you to maintain the correct amount of stock on the shelf -essential to running a successful coffee shop or delicatessen. RMS will automatically suggest or flag which items to order in. This keeps your stock balance correct - to ensure that you do not overstock and have cash sitting out being unproductive, but have enough stock to satisfy your customers and demand - RMS helps you achieve this balance. Having the right degree of stock control is vital in today's market place, allowing you to swiftly keep on top of customer demands and changes in the market place.

RMS deals effortlessly with items that are available in cases as well as single pieces, tag-along items, matrix (size and colours / varieties), weighed, service and kit (e.g. hampers) items.

Whether it be coffee, specialist teas, cakes and pastries, cooked meats, weighed items or by the piece, we will show you how to organise the database based upon the item type. Using our Add-ins, we can automatically code each item for you to maintain a unique sequential numbering system that is based upon product category - and of course - dealing with one or more standard EAN barcodes per product is a given.

Weighed Items

Serving cooked meats, cheeses, fresh vegetables? Part of our solution for delicatessens is a range of weighing scales that can either be integrated to the RMS EPOS system or offered as a stand-alone. Stand-alone versions are often configured as "Price Computing Scales" - where they will print a label with the price (encoded) displayed.

We will guide you, through our scoping, workshops and training sessions, how to select the best item type in RMS for any given product or selling situation, so moving forward, you can take ownership of this and maintain a clean and efficient database that gives you good reporting as well as easy to use workflow in the selling / EPOS counter situation.

Intuitive and Powerful EPOS Interface for Hospitality

One of the many RMS EPOS Add-ins we have available to us is the "Hospitality Add-in" - essentially an easy to use touchscreen interface optimised for a café environment. The operator can select products by touching hot-spots on the screen, drill down to sub-menus and add in modifiers or answer standard prompts as part of the workflow. Buttons may be colour coded, pictures added or kept simple.

The best part is that after you receive our training - you will be empowered to design menus screens yourself at any one of the back office PCs. This allows you to change your offering at short notice, keeping the menu fresh and above all - you are in control. Our mission is to enable you to perform you own item maintenance.

When it comes to ordering hot food, with the addition of a "kitchen printer" - the RMS system can adapt and print food items orders on dedicated printers for kitchen staff to pick up and begin preparing the order. Our EPOS Hospitality Add-in contains most of the features normally found on high-end Food and Beverage dedicated systems - the benefit here is you have a Retail EPOS system that can adapt and easily deal with a coffee shop /delicatessen / café environment - without having two systems.

Contact RMS to discuss your EPOS System

Improved Customer Service

At store level, if you are out of stock of a given item, the operator can be prompted to suggest alternative products, look up stock at another store or back order items - maybe a new seasonal item or service will be on sale soon - start taking orders for it now - be it a Christmas hamper or Easter gift set - advertise it - take orders - collect revenue - dispatch or collect later.

The RMS system features a powerful customer database system built right into the heart of the EPOS system that allows you to collect as much or as little customer information as you feel comfortable. This customer data can travel right across your enterprise and be visible at other stores if you wish, informing colleagues there of an individual's details and requirements.

Speed at the Checkout

Speed at the till is key - RMS is super-fast to ring in bar coded items as well as handle a multitude of coffee and specialist tea combinations, eat in / take away and so on. Hospitality can deal with fast cashier switching to recall baskets as well as keeping a record of orders by table number. The RMS fully integrated Chip and PIN device ensures that the Chip and PIN transaction is completed as reliably and securely as possible - on average 2-5 seconds after keying in the PIN.

A stand-alone terminal is always an option, possibly due to an existing contract, but having the terminal connected in a "closed loop" eliminates re-keying of the transaction value and hence mistakes - everything balances with RMS. We normally also supply wireless Chip and PIN devices connected by Bluetooth in a hospitality environment.

For further information, review the RMS Chip and PIN Add-in.

Stock Ordering and Goods In

The built-in functionality within RMS Store Operations allows purchase ordering (PO) to be a breeze. Once a PO has been entered into the system, it can be sent electronically to the supplier and will remain in the system until the goods arrive. The PO is then recalled on the back office software and items ticked off as present and correct. This keeps the stock levels in balance, and allows tracking of goods receipts, item movement history, stock holding value and many more other metrics important in retail.

Back office and Head-Office Functionality

The powerful reporting functions and rich back office functionality allows you to monitor your business in real time. If you are a multi-store delicatessen or coffee shop, then RMS through the Headquarters software piece delivers proven functionality that helps you effectively deal with price changes, new products, suppliers, inventory transfers between branches or between a warehouse and branches. The Headquarters software is flexible, reliable and will adapt to the way you wish to work.

Reporting

RMS has a wealth of back office reports as standard that are flexible and allow you to customise them to drop in information / columns as required.

Where bespoke reports are required, these can be customised by RMS EPOS & Management Solutions, your partner.

Our tailored training enables you to track slow moving items, popular items, items about to go out of stock, overstocked items, your best customers and so on - as well as all important profit margins per item, per department, per category, per store, per cashier etc.

Are you selling via the web?

More and more specialist stores are moving to selling their specialist products on-line. Having setup your store or stores using Microsoft Dynamics Retail Management System, putting your store on-line becomes surprisingly easy indeed. You have done the hard work - defined and coded your inventory, pricing and other structures. Connecting RMS to the web using NitroSell - our e-Commerce partner and software piece instantly exposes your store on the web - just like adding another store or register in RMS! Of course, you will not wish to make available all items on the web - for each item, there is a single checkbox "Display on web". This ensures that your Café Latte is not displayed but relevant products are. A single checkbox is all that is required to display a store product on the web!

Our e-Commerce solution ensures you are up and running quickly and will grow and adapt as your business does also. There is no re-keying or exporting / importing of data, no duplication of product information as you add new items into your store database, and most importantly, on-line orders are automatically downloaded into your RMS Store Operations Epos system with the correct item code and price ready to pick, pack and dispatch! Naturally, you can tweak your on-line channel so it is differentiated from your store, pricing, products offered. All this functionality comes as standard.

Of course, if you really want to allow your customers to buy a Café Latte on-line, that is up to you!

Do you have an existing e-Commerce store?

Are you frustrated at not having your existing web inventory linked to your store inventory? We can handle this out of the box. Because our web store is integrated to the RMS store - each time an item is sold in store, the on-line quantity or availability can be altered, or not as the case may be - and vice-versa. New products added in-store, at store level or at Headquarters can be automatically added on-line. Having one database to centrally manage your entire multi-channel operation ensures you spend more time with customers and suppliers and less administering the IT system.

Optional Extras:

Mobile devices for stock take and purchase ordering / goods in
Data Management Add-In - import catalogue information into RMS from a supplier and manage your database even more effectively
Customer facing displays - advertising your latest offering or upcoming event / seasonal promotion - linked to the web using Flash [TM] moving content
Colour coded EPOS equipment to harmonise with the look and feel of your brand / counter design
Loyalty card system to track purchases and offer incentives for regular customers
Gift cards or vouchers that can be charged up and used during repeat visits
Weighing scales - either integrated or stand-alone

Checklist

Many out of the box features right out of the box are ideal for Delicatessens and Coffee Shops
From one to many stores - RMS can grow as you expand through Headquarters
Built in inventory management - tracking stock value and quantities - keeping it all tight
Built in powerful purchase ordering automates goods-in, reduces mistakes and confusion with suppliers
Powerful Hospitality Add-In and button designer software giving you complete control over how you deliver your proposition at the point of sale
Improve customer service - fast and swift checkout
Built in customer database
Built-in discounts, sales, promotions with additional Add-In for more complex capabilities
Powerful on-line store Add-in (NitroSell) that launches your specialist delicatessen items onto the world wide web with the minimum of setup from you
Backed by Microsoft - used by tens of thousands of users each day - responsible for millions of transactions per month world wide - delivered by a partner that will treat you as if you were their first customer - with the care and dedication that you deserve

Follow up

If you want to know more how RMS and the Retail Management System can help you and your coffee shop / delicatessen or speciality business or want to arrange a demonstration, obtain pricing and availability or just need further information, we are here to help.

Contact RMS