Scoping your EPoS project
At RMS we offer a selection of different professional services to help you through the process of choosing your EPoS Retail Management Solution.
Our dedicated project managers have extensive retail background knowledge ensuring they can fully understand you and your business, and are able to provide accurate advice and guidance on the best solution to drive your business efficiency and profitability.
We don’t believe that “one-size-fits-all”, so initially we will Scope your project to ensure the system is tailored precisely to the needs of your individual business. In this exercise we work with you to identify exactly the full extent of what is needed to deliver the system you require on time and within budget.
Whether you are a new retail venture, a small ambitious group, or a large retail chain you can be confident that our Scoping exercise work will ensure your future EPoS Retail Management System embodies your vision and ambition of where your company is going instead of where it currently is.
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Once the project has been scoped, RMS will produce a comprehensive plan that details:
- Your operational rules and policies relevant to the proposed EPoS Retail Management Solution.
- Any special information that we will need to configure for you.
- A project plan that outlines the deployment of your system.
The meticulous approach adopted by RMS during the planning of your EPoS System, allows us to efficiently plan and set up all of the EPoS equipment you need in the most cost effective way and with very little disturbance to the everyday running of your business.
This will help you hit the ground running and become instantly familiar with your new EPoS system.
Of course, no one expects you to master the equipment and software in an instant, but thanks to the workshop/training offered by RMS, you really will get to grips with the fundamentals of your new EPoS system in no time at all.
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Workshop & Training
At RMS, when developing & implementing epos solutions for a wide range of industry sectors, we clearly see the difference between "work shopping" and "end-user training".
EPoS Work Shopping
This where we sit down with our customers in front of a test EPoS system and work through the processes to achieve a certain goal. It could be a complex promotion that a customer is trying to setup or formulate, or a particular way of receiving items at goods-in for example.
Once the process has been achieved, this can be documented, setup and configured and then presented with confidence to your shop staff - this part is end-user EPoS training.
Quality staff training is extremely important. Not only does it make the transition to using OpSuite a very relaxed affair for you and your staff, but is proven to ensure that you gain maximum benefit from the software for your business.
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System Support Review
This is one of the fastest growing EPoS services we offer. It is where, at your request, one of our specialist EPoS project managers will come into your business and review your existing EPoS installation.
Whether a single store or Omni-Channel store enterprise, we can review your entire EPoS system from head to toe detailing your strengths, weaknesses, areas of concern and opportunities where improvement can be made.
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TESTIMONIALS: What ambitious retailers Are Saying about rms
"Our EPoS System was in need of a complete upgrade and we needed help with installation and data transfer of our existing RMS and NitroSell system.
Upgrading any system is often stressful and disruptive to both staff and the business. However RMS dealt with everything from the initial planning, loading the operating system on all the new hardware, transferring all the programs and data and completing an in depth system test. All this was done at the RMS Offices and away from our working environment, allowing our company to continue as normal.
Once the system had been installed and tested at RMS HQ, the hardware was shipped to ourselves and installed locally by RMS staff. The changeover was seamless and caused no interruptions with our day to day operations, with no down time as the installation was completed on a day when we are normally closed.
After care was exemplary, with RMS dealing with all software and actively monitoring our systems with their on-line monitoring service, in fact they have generally spotted and fixed any issue before we know it has occurred.
I can honestly say that RMS are, and always have been, the best EPoS IT company I have ever had the pleasure of working with. They have always delivered on time, within the initial quotes and often beyond expectation.
Having being with RMS for over six years we simply would not use anyone else."